Shipping policy
Last updated: May 2026
At THS Organic, we are committed to delivering your natural products quickly and safely to your doorstep.
1. Order Processing Time
- Orders are processed within 1 business day of confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
We offer reliable shipping to Europe and international destinations through trusted carriers.
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Europe* Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Slovakia, Slovenia, Switzerland, United Kingdom, Türkiye, Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Iceland, Liechtenstein, Monaco, North Macedonia, San Marino, Serbia, Cyprus, Norway |
Express: DHL Standard: DHL / DPD / GLS / other carriers |
Express: 1–3 business days Standard: 3–5 business days |
| International 3–5 days USA, Canada, Singapore, Saudi Arabia, Hong Kong SAR, Japan, Malaysia, South Korea, United Arab Emirates, Bahrain, China, Kuwait, Oman, Qatar, Taiwan, Thailand |
DHL International Express | 3–5 business days |
| International 5–8 days Australia, New Zealand, Macao SAR, Brazil, Chile, Uruguay |
DHL International Express | 5–8 business days |
* The full list of European countries may vary slightly depending on carrier availability.
3. Shipping Costs
Shipping costs are calculated automatically at checkout and clearly displayed before you confirm your payment.
We frequently run promotions with free shipping — check the cart or product pages for current offers.
4. Tracking Your Order
You will receive a tracking link by email as soon as your order is handed over to the courier. You can track your package in real time.
5. Delivery Issues
If you experience any of the following, please contact us immediately at support@thsorganic.com or +40 721 277 277 and mention your order number:
- The package arrives damaged
- Significant delay beyond the estimated delivery time
- The order does not arrive
6. Important Notes
- Customs fees or import duties (if any) for countries outside the EU are the customer’s responsibility.
- During peak periods (holidays, promotions), slight delays may occur.
7. Incorrect Address or Uncollected Orders
Please double-check your delivery details carefully. If a package is returned to us due to an incorrect address or because it was not collected, the customer will be responsible for the re-shipping costs.
For any questions regarding delivery, feel free to contact us at support@thsorganic.com or +40 721 277 277.
We want your THS Organic experience to be exceptional from the moment you place your order until the products arrive at your door.
