Shipping policy
Last updated: May 2026
At THS Organic, we are committed to delivering natural products quickly and safely.
1. Order processing time
- Orders are processed within 1 business day of confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping methods and delivery times
We offer secure delivery in Romania, Europe and international destinations through trusted couriers.
| Region | Shipping method | Estimated delivery time |
|---|---|---|
| Romania | Standard Delivery | 24–48 hours |
| Europe* Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Slovakia, Slovenia, Switzerland, United Kingdom, Türkiye, Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Iceland, Liechtenstein, Monaco, North Macedonia, San Marino, Serbia, Cyprus, Norway |
Express: DHL |
Express: 1–3 business days Standard: 3–5 business days |
| International 3–5 days USA, Canada, Singapore, Saudi Arabia, Hong Kong SAR, Japan, Malaysia, South Korea, United Arab Emirates, Bahrain, China, Kuwait, Oman, Qatar, Taiwan, Thailand |
DHL International Express | 3–5 business days |
| International 5–8 days Australia, New Zealand, Macao SAR, Brazil, Chile, Uruguay |
DHL International Express | 5–8 business days |
* The complete list of European countries may vary slightly depending on courier availability.
3. Shipping costs
Shipping costs are calculated automatically at checkout and are clearly displayed before payment confirmation.
We often run promotions with free shipping — check the cart or product pages for current offers.
Cash on delivery: Available only for orders in Romania and includes an additional fee of 20.00 RON, automatically added to the order total. The fee is paid to the courier upon receipt of the parcel.
4. Order tracking
You will receive a tracking link by email as soon as the order is handed over to the courier. You can track the parcel in real time.
5. Delivery issues
If you experience any of the following situations, please contact us immediately at support@thsorganic.com or 0729 755 095 and mention your order number:
- The parcel arrives damaged
- Significant delay beyond the estimated delivery time
- The order does not arrive
6. Important notes
- All orders are shipped from Romania.
- Customs duties or import taxes, if applicable, for countries outside the EU are the customer's responsibility.
- During peak periods (holidays, promotions), minor delays may occur.
7. Incorrect address or uncollected orders
Please check your delivery details carefully. If a parcel is returned to us because of an incorrect address or because it was not collected, the customer will bear the reshipping costs.
For any delivery questions, contact us at support@thsorganic.com or 0729 755 095.
We want your THS Organic experience to be exceptional from the moment you place your order until the products arrive at your door.
